FAQ

WHERE ARE YOU LOCATED?

Adelaide, South Australia. In the suburb of Seacombe Gardens.

How do i receive my order?

You can receive your order in a few different ways, depending on your needs. Item/s can be picked up from and returned to my location or alternatively I offer delivery to and collection from your event, with fees varying based on the location. For smaller purchases, standard postage is available for $10 or express for $15.

Is there a deposit?

Yes. A $25 deposit is required to secure your booking. This deposit locks in your date and items and is deducted from your final balance.

When should I order?

The earlier, the better. Enquiring early reduces the chances of items being unavailable, especially if you want to secure popular items! As a guide, up to two weeks notice is ideal for most events, while weddings require at least one month’s notice. That said, in some cases I can cater for last minute orders, so never hesitate to get in touch.

When can i see the designs?

I usually create designs 1-2 weeks in advance, based on my busy schedule. If you’d like to see them earlier for peace of mind, just let me know when placing your order so I can accommodate this.

Do you do custom orders?

Yes! If you can’t find exactly what you’re looking for on my website/instagram, click the Contact button and send me as much detail are you can about your idea. I’ll do my absolute best to bring it to life!

Can i secure my date if i’m not sure what I want yet?

Yes! Just be sure to mention this in your enquiry. Keep in mind that while this locks in your date, items themselves cannot be reserved unless stated so if someone wants the same item, it may no longer be available. It’s best to finalise your order as soon as possible to avoid disappointment.

Can i change my mind?

Yes you can. You can make any changes to your order up until 2 weeks before your event, but please let me know as soon as possible. Depending on timing, some items may no longer be available so the earlier you make changes, the easier it is for me to accommodate them.

How and when do i pay?

A $25 deposit is required to secure your booking date. You’re welcome to pay the full amount at any time, however, an invoice will be sent a week prior to your event. Payment can be made via bank transfer or cash.

When can i pick up my order?

Your order will be completed and ready for pick up 1-3 days before your event and can be returned 1-3 days after. If you require an earlier pick up or later return, please specify this in your booking so I can do my best to accommodate.

IF YOUR QUESTION ISN’T COVERED BELOW FEEL FREE TO GET IN CONTACT