Terms & conditions
Our terms and conditions outline important information regarding bookings, payments, cancellations, hire periods and responsibilities. Please read carefully before confirming your booking.
Changes & cancellations
Changes to orders must be made as soon as possible and are subject to availability.
Deposits are non-refundable if you do choose to cancel.
Deposit & booking
A $25 non-refundable deposit is required to secure your booking date
Your booking is not confirmed until the deposit has been received.
care of items
Items must be returned clean and in the same condition they are hired.
Items must not be altered, modified, or used in a way that may cause damage.
payment
Full payment is required prior to or on collection/delivery, unless otherwise agreed.
An invoice will be issued one week before your event.
availability of items
Securing a date does not guarantee specific items until the order is finalised in writing and the deposit has been paid.
Items cannot be placed on hold if you are indecisive.
delivery &
pick up
If you opt for delivery, you are responsible for organising suitable bump in and out times with EQ and your venue.
Access, parking and any venue restrictions must be communicated in advance.
Loss & damage
All items remain the property of EQ.
If hired items are lost, stolen, or returned damaged, you will be charged the full replacement cost or the cost of repair, whichever is applicable.
self collection
Items are available for pick up 1-3 days prior to your event and must be returned 1-3 days after.
Any variations to these times can be negotiated in advance.
A $5 late fee per day will apply if items are returned later than 3 days after your event, unless otherwise agreed.
